Support
Help Center
Find practical help for signing in, syncing your records, using MoodFlow features, and managing privacy.
Support information updated September 2, 2026
Account and sign-in
Use the email and password registered with MoodFlow. If a login appears to fail but your profile opens afterward, return to the account page and verify the signed-in email before retrying. After repeated incorrect passwords, wait 15 minutes before trying again.
Cross-device synchronization
Sign in to the same account on each device. Keep the app online long enough to finish upload and download. Plans, daily check-ins, todos, focus sessions, and mood records synchronize through your private account space. Do not uninstall the only device holding unsynchronized records.
Media synchronization
Only photos you select are uploaded. Keep the app online until upload completes. If media is unavailable on another device, confirm both devices use the same account, reopen the related record, and retry on a stable network.
Focus, mood, plans, and todos
Focus sessions started from onboarding or Today's suggestion use the same Focus feature. Missing optional settings use safe defaults. Mood, plan, check-in, and todo changes are saved locally first and synchronize when the account is online.
Guide
Version 1 Guide uses fixed local rules, not generative AI. It provides general prompts and navigation to MoodFlow features. It is not a therapist, medical professional, or emergency service.
Privacy and account deletion
Use the Privacy page for data details. The Delete account page lets an email/password account submit a verified cloud-deletion request. Deleting the app alone does not delete cloud data.
Contact support
Email esthermhysuppor@gmail.com. Include your platform, app version, approximate time of the issue, and request ID if one exists. Never email your password, access token, private key, or sensitive mood text.